Return Policies

Can I return merchandise?

Yes.  We hope you will love everything you get from Jane Inc, but if you would like to return something, please contact us within 30 days of order receipt to request a Return Authorization number.

We will provide you with an “RA#” and the last day we will accept your return shipment, which is 15 days from the date we issue the RA#. Items must be unopened and in new condition for a full product refund. (Sorry, there are no refunds on shipping either way.)

Late returns, returns which are in an un-resellable condition, have been washed or are missing parts may be refused, or given store credit less a 20% restock fee at our discretion.  No refunds will be issued for any product returned after 60 days of original receipt. Due to customs restrictions, we cannot accept returns from other countries.

How do I start?

E-mail our Customer Service department at customerservice@janeincproducts.com with the order number from your packing slip. We'll e-mail you back with an RA number, which you must write on the package, and the date we must receive your product for a refund.

Carefully re-pack the product with your packing slip and return it to us through an insured courier (UPS, FedEx or USPS) to the address below within 15 days.

Please be sure to keep your shipment receipt in case the package is damaged or lost.

When should I get my refund?

We'll notify you via e-mail of your refund once we've received and processed the returned item. Your credit card will be refunded within 7 days of receipt of goods in our warehouse.

What is the Return Shipping Address?

Returns RA# _________
Jane Inc. Products
999 W. Cutting Blvd. #14
Richmond, CA 94804